PROCESS
The project is under NDA: Only parts of the project are highlighted here, please contact me for the entire design process.
Worker Assist App on App Store
Worker Assist App on Google Play Store
CONCLUSION
Impact
➭ 30% reduction in incident time to resolve issues with the help of Worker Assist.
➭ 50% reduction in rework and travel costs due to Worker Assist.
➭ 20% improvement in the time required to analyze the problem with the help of Worker Assist.
➭ 20-30% improvement in worker productivity with the help of Worker Assist quick information access.
➭ 50-60% reduction in learning/training time with Worker Assist.
Learnings
➭ Prioritize flexibility over simplicity: Designing flexible systems instead of simple, as simplification doesn’t always work in enterprise software but flexibility does.
➭ Focus on end users, the rest will follow: Aim to improve the user experience for the actual user, who typically is not the buyer(in enterprise products), while aligning with business goals and IT constraints.
➭ Respect early customers' feedback: Try to incorporate customers' feedback & suggestions in the product (specifically in MVP stage) as it increases satisfaction and loyalty & satisfied, loyal customers are more likely to make repeat/big orders.
➭ Always focus on inclusive approach: Designing inclusive digital solutions to give everyone a great user experience regardless of their capabilities, gender, ethnicity, language or any other differences.
