I'm Sushant Kumar Rai

UX Designer & Researcher


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I'm a UX Designer at Google

I care about the end-to-end experience rather than a single point. I start with the bigger problem statement and dig deeper to cover the entire journey. I have experience in working with teams of different sizes, from small (<5 members) to large (>60 members) in an Agile environment where I am responsible for overall project UX deliverables, process strategy & coordination with project stakeholders.



WORK EXPERIENCE

I have worked with leading market players of tech, industrial (oil and gas), medical & BPO sectors.

UX Designer - Google

2022 - Present | Bangalore, India

Currently, I am working with Google Cloud's Unified Fulfillment Optimization (UFO) team, whose mission is to efficiently deliver capacity across Alphabet and improve the operational efficiency of Google's data centers.

My responsibilities included leading the UX process for the project, UX research, conducting UX workshops, process strategy, concept design, UI design, prototyping, usability testing, design review, and cross-team collaboration for product development.

Senior UX Designer - Honeywell International Inc.

2019 - 2022 | Bangalore, India

I worked in the Honeywell Connected Enterprise (HCE)-Connected Plant domain, where my responsibilities were to deliver a world-class user experience for the Honeywell Connected Plant (HCP) portfolio.

My responsibilities included UX research, conducting UX workshops, process strategy, concept design, UI design, prototyping, usability testing, design review & cross-team collaboration for product/business development.

During my tenure, I've supported 26+ major & minor product releases, worked on 3 projects & 10+ new product ideas, streamlined the UX engagement process for the teams, helped teams achieve 8-figure business through 15+ customer acquisitions.


Projects:

1: Honeywell Forge Worker Assist: SaaS-based workforce productivity mobility application for deskless mobile workers that provides a productive collaborative environment for field teams and remote experts to work together.

My Contributions (Project UX Lead): I've successfully delivered for all critical Forge Worker Assist releases in line with business, customer and UX expectations:
- Beta Release: 3 Releases
- LA Release: March 2021
- GA Release: July 2021
- Regular monthly drops for product improvement: 12+ Releases

UX & Business Impact:
- 30% incident time reduction to solve issues with the help of Worker Assist.
- Worker Assist helps reduce rework and travel costs by up to 50%.
- Reduced manual interventions through digital collaboration and information access.
- Worker Assist improved the time required to analyze the problem by 20%
- Worker Assist quick information access impacts worker productivity by 20-30%.
- Worker Assist reduced learning curve time to 4– 6 months.


2: Flex Fidelity: A powerful, automated tool that enables users to dynamically model process responses with minimal effort for deployment and maintenance, which is primarily used for operator training controls checkout and DCS validation for compliance.

Market size: 547M TAM, 80.32M SAM


3: Unisim Tutor: Knowledge-based training tools for broad applications in the process and manufacturing industries.

Business Impact: 6X ROI for customers in 2 years, by training only

Senior UX Designer - HCL Technologies Limited

2018 - 2019 | Chennai, India

I Designed a Centralized Data Manager platform for Roche (Hoffmann - La Roche) in order to connect different analyzers (instruments) of the x800 family which consists of Cobas 6800/8800 and STING analyzers. I also conducted user testing sessions to analyze and measure the user experience of a product for IEC 62366-1 regulatory compliance.

My responsibilities included preparing project proposal (RFP) and quotation (RFQ) for client pitching, UX design, design research, process strategy, concept design, UI design, prototyping, collaborating with the development team for product development & usability testing.

UX Designer - Independent Design Consultant

2018 - 2018 | Lucknow, India

Worked as an independent design consultant for a design firm in Lucknow, where I worked on designing various new media installations, exhibition spaces and web applications for clients.

UX & UI Design Intern - [24]7.ai

2017 - 2018 | Bangalore, India

I designed an internal communication platform for [24]7.ai chat agents by embedding artificial intelligence(AI) into their enterprise applications to create high-performance cultures that drive organizational success. My responsibilities included UX research, UI design & user testing.

UX Designer - Independent Design Consultant

2016 - 2016 | Ahmedabad, India

Worked on new product concepts and mobile app design for an Ahmedabad-based industrial IoT company focused on developing and implementing predictive energy and asset intelligence for industries, commercial establishments and utilities.

MY EXPERTIES

Tools and techniques I use for my projects.

Skills

UX Research 75%

Interaction Design 90%

Visual Design 85%

Prototyping 90%

User Testing 85%

New Media Design 85%

AR/VR 75%

Architectural Design 70%

Tools

Figma 85%

Adobe XD 85%

Sketch 70%

Balsamiq 85%

InVision & Marvel 80%

Miro 85%

Photoshop & Illustrator 70%

AfterEffects & PremierPro 50%

Education

I have done all my education from the best schools in India where I got a chance to get knowledge from the best gurus of different fields.

M.Des

National Institute of Design (NID)
2015 - 2018 | Gandhinagar, India

I did my masters in New Media Design, where my work often addressed the relationship between digital and analog. I have done projects from various domains of user experience, interaction, art and architecture and new media design.

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B.Arch

Faculty of Architecture (GCA)
2010 - 2015 | Lucknow, India

* Batch Topper & Thesis Topper

I have done Bachelor in Architecture where I worked on various projects of Architecture, Interior Design, Furniture Design, Landscape Design and Urban Design.

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HSC

Kendriya Vidyalaya, BHU
2001 - 2009 | Varanasi, India

I completed my secondary and senior secondary education in PCM with the first division from Kendriya Vidyalaya, BHU Varansi. I also completed state level scout and guide certificate and got nominated for President's Award from my school.

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Awards & Recognition

Some of the awards and recognitions that I have received for my works.